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WE ARE NOT A AGENT OF MITSUBISHI FUSO TRUCK AND BUS  
AN AUTHORISED AUSTRALIAN WHOLESALER OF FILTER PRODUCTS 
Returns & Credits

 * ANY CANCELLED ORDERS WILL INCUR A 15% HANDLING SURCHARGE *

*ITEMS ON
"SALE" OR
 "SPECIAL" OR
"ELECTRICAL" OR
"SPECIALLY ORDERED IN"
ITEM(S) (FORM TO DOWNLOAD BELOW) OR
OVER 30 DAYS FROM DATE OF INVOICE
*
ARE
NOT
RETURNABLE FOR REFUND,
CHOOSE CAREFULLY. *

FREIGHT CHARGES ARE NOT REFUNDABLE  *

ITEMS THAT ARE RETURNED FOR REFUND
MUST

1) BE ACCOMPANIED
 WITH A COPY OF TAX INVOICE
2) BE IN ORIGINAL PACKAGING AND MUST
3) BE SENT BACK AT SENDERS EXPENSE
VIA REGISTERED POST OR COURIER

4) ITEM(S) MUST NOT HAVE BEEN OPENED, 
FITTED OR TAMPERED WITH

5) ITEM MUST NOT HAVE PACKING TAPE OR
ANY OTHER MATERIAL OVER THE ITEM 

REDUCING THE RESALE PRESENTATION *

Returns go to different locations, depending on the type of part and the reason for the return. You must send the return to the correct location and include the return instructions in the package to receive credit. Check that the parts are complete and in their original unmarked manufacturer part boxes ,packageing. Put the part boxes in a shipping box - returns sent in just the manufacturer's packaging may not be refundable if the original box is damaged in shipping. Please don't paint the part, install the part or throw away the box until you're sure the part you have is the part you need! Please do not write on or alter the box in any way. We cannot issue return credit for parts which have been installed, painted, modified or returned without their original packaging.
Shipping charges are not refundable unless the return is due to our mistake. If you decide you don't need a part, we don't mind taking it back but we can't recover the shipping cost. If you refuse delivery or the carrier returns a package because you provided an invalid address, the cost of return shipping will be deducted from your refund.

If a part doesn't fit, don't try to "make it fit" and risk damaging the part or your car (or yourself).
We won't accept responsibility for any costs exceeding the cost of the part (and you don't need the aggravation of doing a job twice!) so please inspect the part before you start the repair.

* NO ELECTRICAL *
ITEMS WILL BE ACCEPTED FOR REFUND/CREDIT
*

ALL ELECTRICAL ITEMS ARE CHECKED
AND TESTED AT TIME OF MANUFACTURE

* GETTING THE CORRECT ITEM FIRST TIME IS
IMPORTANT TO US, SO IF YOU ARE UNSURE PLEASE
PHONE/FAX OR EMAIL TO GET A PARTS INTERPRETER
TO CHECK FOR YOU..

THIS COULD SAVE YOU TIME & MONEY

AS THE FREIGHT IS NON REFUNDABLE
SO YOU PAY TO GET THE ITEM AND
RETURN IT AND THEN TO GET THE CORRECT ITEM SENT  *

   * ANY CANCELLED ORDERS WILL INCUR A 15% HANDLING SURCHARGE *

* REFUNDS THAT 
DO
MEET OUR TERMS & CONDITIONS
ARE  REFUNDABLE.....
WHEN ITEMS ARE RETURNED WITHIN
30 DAYS
OF INVOICE DATE

INCUR A 15% HANDLING SURCHARGE
(LESS FREIGHT CHARGES)

 * ITEMS OVER
30 DAYS
FROM DATE OF INVOICE
ARE NOT REFUNDABLE *

ALL CARE IS TAKEN 

********************************************
FOR MORE INFO REFER TO 
FAIR TRADING NSW PH 133220
OR


http://www.fairtrading.nsw.gov.au/ftw/Consumers/Buying_goods/Consumer_rights_myths_and_facts.page

 

Consumer rights - myths and facts 

If you want to avoid problems with consumer issues it helps to get your facts right.

Refunds myth

'I don't like it. But I can always return it and get my money back.'

Refunds fact

Not necessarily. Legally, refunds are only available in fairly limited circumstances.

You are entitled to ask the trader for a refund if the item you bought is:

  • not of acceptable quality
  • does not match the description
  • does not match the sample or demonstration model shown to you.

You are not automatically entitled to a refund if you simply change your mind or you later discover that you picked the wrong colour or the item doesn't fit. 

If you have any doubts about the suitability of an item, check the retailer's refund policy before you buy.


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